Refund Return & Exchange
Return and Refund Policy for FURNISHINE Furniture
At FURNISHINE, we prioritize customer satisfaction and strive to deliver high-quality furniture. If you are not entirely satisfied with your purchase, our return and refund policy is here to assist you.
Returns
- Eligibility: You may return your item within 7 days of delivery, provided it is unused, in its original condition, and includes the original packaging.
- Proof of Purchase: To process your return, a receipt or proof of purchase is required.
- Immediate Returns: Upon delivery, if you are unsatisfied with the product, you may return it directly to the delivery team.
Non-Returnable Items
Certain products are not eligible for return, including:
- Custom-made or specially ordered items.
- Discounted or sale items.
Refunds
- Inspection: After receiving your returned item, we will inspect it and notify you of the refund status.
- Processing: If approved, a refund will be processed within 7-10 business days through your original payment method.
- Shipping Costs: Return shipping fees are non-refundable and will be deducted from your refund unless the product was defective or damaged upon receipt.
Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 24 hours of delivery. We may request photographic evidence and will arrange for a replacement or a full refund if necessary.
Order Cancellations
- Orders can be canceled if they have not yet been shipped. Please contact our customer service to initiate the cancellation and refund process.
Contact Us
For any queries or assistance with returns and refunds, please reach out to our customer service team at:
- Email: efurnishine@gmail.com
- Phone: +8801300959752
We appreciate your trust in FURNISHINE and are committed to providing you with quality service and support.